Originally Posted by
RMZ2006
I appreciate your response. However, my inquiry isn't related to the Elite Benefits Guarantee.
The Ultimate Reservation Guarantee states, "If a Participating Property is unable to honor the reservation, it will pay for comparable accommodation nearby for the Elite Member that night and compensate the Member for the inconvenience."
The property in question is fulfilling the first portion of the guarantee by providing a room at another area hotel; my question is in relation to the "...and compensate the Member for the inconvenience" clause. Specifically, the guest compensation for the TownePlace Suites brand is listed as $100 plus 90,000 points for Platinum members. As a Gold, I am not entitled to the points, but it seems I should have $100 coming my way, as there is nothing in the T&C that further differentiate between full-service and other types of properties within the TownePlace brand, as the rep suggested.
I am sorry to make you confused.
To be eligible, Member's Loyalty Program Member Number and a valid credit card number must be included with the reservation. If a Participating Property is unable to honor the reservation, it will pay for comparable accommodation nearby for the Elite Member that night and compensate the Member for the inconvenience. A Participating Property must be open and operational for the Ultimate Reservation Guarantee benefit/compensation to apply.
Indeed, Gold Elite members relocated from Towneplace properties will have the accommodation compensated that night as well as a USD100 compensation.
If hotel just arranged and paid for comparable accommodation nearby for you on that night but did not compensate you, please PM us your information or send details to us by below email address.
Best Regards,
Abbey Liu
Specialist, Social Media
Marriott International
[email protected]