Originally Posted by
bennyblanco
Also, I should note at some point, two ANA agents came out to setup their counter. Since I was standing there, I asked them if they were with ANA and if they could help.. to which they responded - wait until 1:30pm when we open the counter. Errr.. OK, thanks.
This is typical Japanese service - but to be fair, I'm not sure that even had they been willing to help, that they could have taken care of everything with less than one hour to scheduled departure.
The huge service failure was NH not canceling the return flight the moment they knew they were canceling the inbound flight.