Originally Posted by
sbiddle
Overcrowding at International Koru has been an issue essentially since the lounge was opened and Air NZ's response has essentially been to do very little. If they'd genuinely thought they had needed a 2nd lounge in the new pier then surely they would have begun construction of this in conjunction with the new pier, and not waited until it was complete to announce something.
I raised the problem of the International lounge directly with Mr Luxon two years ago. He was very frank that they had an issue and were working on it.
Two years later and nothing has improved. It is time for Mr Luxon to walk the walk. Not just admit they have problems and do nothing about it.
In my business if we did not address client issues within two year we would have been out of business long time ago.