Originally Posted by
Trav1970
The 600 euros delay compensation has now landed on my bank account. I have raised a question on Finnair regarding the downgrade refund, and will determine next steps based on their response.
What you received is pretty much standard fare from BA when claiming downgrade compensation - they will always try the “you agreed to this” line if a different carrier is involved - but it’s not right, and you need to emphasise that this was involuntary.
Delay compensation is one article in EC261.
Downgrade reimbursement is another. There is nothing stopping you claiming both from BA, so you are entitled to a refund of 75% of the leg distance (in percentage terms of the total journey) less the usual taxes.
Where BA is technically correct is that this would be repaid through the ticketing agent.
I would expect, given previous examples, you might well have to take the legal route on this one though.