Originally Posted by
Often1
However, chargebacks are not generally a means to dispute service you found lacking or as a set off for other matters, e.g. damage the repair facility may have done to your vehicle. Work that was not completed is a different issue and should be subject to chargeback, but may have gotten buried in the mix if you also used the process to complain about poor service and other damage.
+1. Amex is not in the business of arbitrating the
quality of service you received. Not surprised at all that OP lost the chargeback.