FlyerTalk Forums - View Single Post - Disappointed with AMEX Dispute Resolution
Old Oct 4, 2018, 4:41 pm
  #85  
Statman
 
Join Date: May 2005
Location: Los Angeles
Posts: 600
Originally Posted by Often1
However, chargebacks are not generally a means to dispute service you found lacking or as a set off for other matters, e.g. damage the repair facility may have done to your vehicle. Work that was not completed is a different issue and should be subject to chargeback, but may have gotten buried in the mix if you also used the process to complain about poor service and other damage.
+1. Amex is not in the business of arbitrating the quality of service you received. Not surprised at all that OP lost the chargeback.
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