FlyerTalk Forums - View Single Post - What does an Accor Hotel "see" of the guest in the system ?
Old Oct 4, 2018, 1:07 pm
  #2  
pb9997
 
Join Date: Apr 2001
Location: GRU
Programs: *A Gold, OW Sapphire, SPG Gold, HH Diamond, Accor Plat
Posts: 3,367
Originally Posted by hotel_user
This may have been asked / answered before .... if so sorry and please move

Just back from two weeks in South France, doing normal tourist stuff

On check in at a franchised Mercure, got the "feeling" that although we are Platinum status, because of our last four stays at Ibis ( was told this ) we "not suitable for upgrade", as did not fit the clientele profile of the establishment.

The stay was not impressive.
An Accor Platinum is "not suitable for upgrade" because profile has been tarnished by an Ibis stay ?

Were you checking in at a Four Seasons or a Ritz Carlton perhaps with very bad, poor training and despiteful attitude ? Or was it a lowly, regular three to four-star Mercure that needs an urgent downgrade to an Ibis Styles, due to their below than poor service ? Inquiring minds do want to know !
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