Originally Posted by
channa
Wait, reservations? If texting can actually do legitimate assistance like reservation modifications, that would be useful. AS Twitter has always told me to call res for changes, and they can only do non-res related stuff (unlike DL).
Have been successful w/ text support in the past being able to help with: flight changes (including charging card on file for upfare), questions about general reservation/change policies, seat assignment changes when the app wasn't working, cancelling flights, etc. In general, it's about the same as phone reservation support, but without having to talk to someone. On one or two occasions, they've asked if they can call me to handle more complex requests.