Originally Posted by
boywonderto
I saw that there are some discussions on various forums about Air Canada having changed their accrual system to some "branded fare" system. However, this was never actually communicated for *A partner accrual. I checked the Air Canada accrual chart of about 10 Star Alliance partner programs today (including Aegean and Turkish), all still showing domestic flights on fare classes V, Q, W being eligible for accrual. If Air Canada indeed changed their accrual, they ought to at least communicate to their partners and make that information public, no?
It's a pretty big assumption that AC hasn't communicated this to *A airlines. It could very well be that this was communicated and that the partner airlines are not timely in posting the changes, or have no idea how to handle AC's branded fares for their own FFP (especially regarding codeshare flights they might sell on AC metal), when all other airlines seem to have the basis as fare class.
Originally Posted by
boywonderto
I tried contacting AirCanada through their reservation centre (calling), through their twitter, through their facebook, through their online Customer Relations form, through emails. All these channels responded by saying it is not their problem. They won't even give me a referral to the appropriate point of contact to escalate within Air Canada. (Ironically, it was the reps at Aeroplan, which I have no relationship with, that were at least trying to be helpful, but was unsuccessful in giving me any proper solution or suggestions.) This to me is a a blatant abrogating of responsibility on AC's part, despite the fact that I have a contractual relationship with AC through my purchase, and it made certain representation at the time of the purchase.
Any suggestions/advice as to where I can escalate within Air Canada corporate structure?
IMHO this isn't really an AC issue, and AC is likely right that this isn't their problem. You need to escalate with your own FFP, not Air Canada, as you have a ticket in a certain fare class and you didn't get miles in accordance with what is on your FFP's site.
I'm assuming you purchased an AC flight on AC.com or via some other AC channel. If so, I'm not sure what representation AC made at the time of purchase - the only FFP earning AC mentions at the time of purchase are miles you'll earn on Aeroplan, and even then it is only for Aeroplan miles earned on AC metal. What is awarded for Aeroplan miles does not necessarily align with what is awarded for other FFP's.
I'm not sure what the current status is for UA and standard fares, however for many years AC awarded AQM/AQS/AQD for domestic Tango fares, while UAMP awarded 0, so there are often inconsistencies between programs.
Originally Posted by
boywonderto
I do most of my flying with Air Canada though my membership is with another Star Alliance program.
I'm always intrigued when people's FFP membership isn't with their primary carrier - while there can be certain advantages, problems arise such as the one you're experiencing.