FlyerTalk Forums - View Single Post - Marriott CEO Asks Unhappy Members To Hold Tight, Platform Is Stabilized

Oct 2, 2018, 9:40 am

#45

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Join Date: May 2001

Posts: 10,964

Quote:

Originally Posted by SHLTP

8s are a lucky number in China... I would not be surprised if someone chose that date as a nod to growth in China without thinking through if they were ready to go.

Half of their CS issues would never have existed if they just did integration on Jan 1. I bet more than 50% of CS questions have to deal w status and stuff wrought about by changes

I highly doubt that is the reason they cutover on 8/18/2018. It was probably it is a weekend and they needed to meet some Q3 targets and accommodate promotion periods....

I have a few problems but the least of my worry was the initial incorrect status. Maybe they are targeting 4 months to clean things up

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