I do most of my flying with Air Canada though my membership is with another Star Alliance program. In the past year, I have been having all sort of problems with miles not being properly credited by AirCanada on domestic flights flown on Standard Economy Fare Class V, Q, W, all should be eligible for accrual even for domestic flight. (I have no issue from flights with any other Star Alliance airlines).

When I raised this with my home program and they responded that AirCanada told them those segments were on class T, which is not eligible, and told me to contact Air Canada to dispute it.

I notice reports of this issue on the Aegean and the Turkish forums. Do folks on other *A program have this issue? I saw that there are some discussions on various forums about Air Canada having changed their accrual system to some "branded fare" system. However, this was never actually communicated for *A partner accrual. I checked the Air Canada accrual chart of about 10 Star Alliance partner programs today (including Aegean and Turkish), all still showing domestic flights on fare classes V, Q, W being eligible for accrual. If Air Canada indeed changed their accrual, they ought to at least communicate to their partners and make that information public, no?

I tried contacting AirCanada through their reservation centre (calling), through their twitter, through their facebook, through their online Customer Relations form, through emails. All these channels responded by saying it is not their problem. They won't even give me a referral to the appropriate point of contact to escalate within Air Canada. (Ironically, it was the reps at Aeroplan, which I have no relationship with, that were at least trying to be helpful, but was unsuccessful in giving me any proper solution or suggestions.) This to me is a a blatant abrogating of responsibility on AC's part, despite the fact that I have a contractual relationship with AC through my purchase, and it made certain representation at the time of the purchase.

Any suggestions/advice as to where I can escalate within Air Canada corporate structure?