FlyerTalk Forums - View Single Post - Account hacked and points stolen, phone or email cust serv did not help
Old Oct 2, 2018, 8:15 am
  #14  
ChoiceHotels
Company Representative, Choice Hotels
 
Join Date: Apr 2015
Posts: 450
Originally Posted by dldkjones
My account was hacked and all but 2K points were stolen and redeemed for a $100 digital Amazon gift card. Phone agent says wait 1 to 3 days for someone in corporate to contact me about this but no promise of returning my points was made. I used private message yesterday to Choice representative on this board but no response yet. Email in my profile was changed to that of the hacker so easy to see was fraudulent.
It was a pleasure speaking with you yesterday and having this matter resolved. We appreciate you reaching out to us regarding this issue and allowing us the opportunity to assist. Your membership and continued loyalty are greatly appreicated!

Jose A.
Executive Guest Services
ChoiceHotels is offline