Originally Posted by
cupsandsaucers
Race to the bottom my friend. despite record profits.
Is it BA's bosses' job to provide top quality service no matter what the cost or economics, or is it their job to improve profits? What's the problem with a so-called "race to the bottom" if it improves profits?
And if your answer to that question is "But it'll all fall apart very soon because of what they're doing now", that's been earnestly said on FT pretty much every year that I've been here, which is now getting scarily close to two decades.