FlyerTalk Forums - View Single Post - AmEx Bonvoy Brilliant Luxury Card [General Discussion Thread]
Old Oct 1, 2018, 9:54 am
  #375  
pinniped
A FlyerTalk Posting Legend
 
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,565
Originally Posted by Sintaku
They did a rush job on integration and now are tanking. I wonder if they were forced by some legal requirements to rush the merger, resulting in a lackluster deployment with tons of issues.
I've wondered this too. It feels like they slapped it together without testing anything, without preparing for any customer support issues, and without any kind of thought about what might happen if it doesn't all magically integrate perfectly.

A legal requirement would make sense I guess. That would explain the rushed midyear date and total lack of preparation for the fallout.
pinniped is offline