Join Date: Aug 2011
Location: MIA, VIE and DPS
Programs: DL Plat 1MM, AA EXP 3MM, SQ Krisflyer Gold, UA Silver, Marriott LTT, HH Gold
Posts: 1,131
I got a certificate back today that I complained about by email a little over 3 weeks ago. Other than the near eternity it took to get a response, I am fairly happy with the outcome. They extended validity by an entire year, they did not insult me in the mail (it was polite and professional actually) and indeed, it shows up in my account again.
This is the first time Marriott actually fixed something I complained about - still - I have one positive experience now.