I got his point from a business perspective, but I still can't understand why he thinks customers will and should wait for them to fix the problems. If things doesn't work, particularly for those who are on business, they will just find alternative solutions to get things work.
Also, I'm point-obsessed, then so what? It's a form of indication of how a chain value my business. I want to bank my business with a chain that treasure my loyalty. It need not to be in the form of points. Of course he has all the rights to adjust the point scale, but it's his / Marriott's overall attitude that annoyed us the legacy SPG members most I guess, at least I am.
All things aside, up till now I still can't see how they value SPG members in the merger. To them it's like "yeah we've added few thousands hotel into the chain for our Marriott members" and "SPG members? Who are they?"