I used the Boston lounge for the first time this week. It was nice being able to board the plane from the lounge and the seats were comfortable enough but the food offering was abysmal. There also appeared to be only one coffee machine. I was on the daytime 777 flight buti can imagine it's a zoo for the 380.
As for the phrase "invest in IT", that kind of talk can get you sacked nowadays. I think the phrase is "slash IT budgets, outsource as much as possible and hire someone to say 'security is important to us'".