Originally Posted by
Often1
I would omit all of the other stuff. A seat is a seat. Children cry. Meals don't happen. Rudeness is in the eye of the beholder (unless OP has specific language used).
Actually perhaps not...
- A seat isn't just a seat if you have paid for a seat selection (which may or may not be the case herein)
- If you are choosing a seat (which you've paid for) you have the choice of choosing a seat away from the bassinets on the seat map to mitigate the risk of others' noisy offspring
- The airline promotes a service regarding meal choice, which it failed to deliver
- Gluten intolerance for some is a very serious issue and capable of making some folk very sick
- Cabin crew had options to assist with piecing together a meal but were clearly disinclined
- There may be a grey area in perceptions of rudeness, but there again if someone is really rude there would be consensus
- It doesn't sound as if the OP was kept informed or provided with any choices
OK, compensation unlikely...but nothing to lose by making a complaint if the customer feels aggrieved. The airline needs to know if a customer is dissatisfied (or satisfied), even if QF has default position of deafness and arrogance.