"
Hang with us" or "
Expect Better"...I know which I'm going to do. Nothing is forever and the pendulum is always swinging on loyalty programs, but the messaging out of Marriott right now is absurd. "Hang with us" 40 days in to a disorganized mess with no clear end in site doesn't excite me in any way about the new Marriott. For the rest of this year and 2019 I'm going to jump ship and shift stays over to Hilton. No idea how their promises will pan out, but at least "expect better" is a nod to the value of customer expectations (and trying to exceed them).