To Etihadhelp,
I want to use my Etihad miles, which will be expired this December , to redeem the tickets of Czech Airlines. My prefer date is on next summer , July or August in 2019.
I tried to call the call centre several times in last two months. When I called them in early September, they told me that they could not find the flight on those dates and suggested me call back 330 days in advance. Well, when I contacted them again yesterday, two agents both said that they could find the flight and seats but the status of seats was "unconfirmed". So I failed to issue the tickets.
Would you please tell me how and when should I do to redeem the ticket of Czech Airlines?