Originally Posted by
guv1976
Is the OP an Enterprise Plus or National Emerald Club member? And if so, was the member number included in the reservation? If the renter profile indicates that all optional insurance is declined, that should reduce -- but not completely eliminate -- the possibility that an Enterprise counter agent will attempt to up-sell to insurance coverage.
I am an Enterprise Plus member. When I log in a do not see any option in my Profile for optional insurances. One argument I can use when I call in (to the PHX office, not the main office, as appears to be the recommendation here) is to look at all my previous Enterprise rentals and see that I declined the optional coverages on all of them.