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Old Sep 26, 18, 2:33 pm
  #2124  
martyYOW
 
Join Date: Nov 2013
Location: YOW
Programs: AC SE100K, Bonvoy Platinum
Posts: 341
Originally Posted by alc View Post
Anyone else still waiting for their points from Aug statement? I called AMEX and claimed their system show transfer successful and ask me to contact Marriott/SPG. So, after (dropped) call (wait/redial) Marriott who said there is nothing they can do as it is AMEX that need to transfer the points in and ask me to contact AMEX. Who should I escalate this to? Any advice anyone?

Thanks.

​​​​​​​I received my points from my August statement on Aug 25 (would normally post the 11th or 12th of each month).
Received my points for my September statement on September 12th - so back to normal.

As a data point, I have not merged my SPG and Marriott accounts yet and my points are posting to my SPG amount (new number).
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