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That letter from Mr. Garry Bird certainly looks inept and unnecessarily blunt to the point of rudeness. We don't know if there was a meeting beforehand or some other form of communication, in which case it would be more understandable. I sincerely hope there is a support channel of some sort set up for those affected. These letters can't be sugar coated, it's bad news however you look at it, but it wouldn't have harmed to have spent 10 more minutes in phrasing it more kindly. And a paragraph mentioning the highlights of BA's HKG operations would not have gone amiss either. Dealing with bad news is part of life, but so is leaving with one's head held high.