Originally Posted by
travelwithross
So, I've had my claim for £60 rejected by BA Customer Relations. This was the cost charged to me by Starling Bank to ship the card to me, abroad.
As BA say my address is in the UK, and my account is registered to a UK Address, "it is not reasonable that BA should accept liability for the shipment costs involved in issuing a card to a UK Resident overseas".
Lost for words. Truly.
Wow. Quite a step back from “no one will be out of pocket.”
I need a card that was caught up in this sending to Bangkok as I’m resident here at the moment (but also have an address in the UK where my BAEC is). I won’t be paying for the shipping costs of the card. It’s things like this that will be pushing me to join the class action mentioned above.