Originally Posted by
PHLondoner
I currently have a PRG card and while taking care of another issue with my card, brought up the idea with a CSR about potentially getting a Platinum card. They said I could "upgrade" my PRG card but wouldn't be eligible for a sign up bonus. Or, I could just apply for the card directly (not an "upgrade") and be eligible for a sign up bonus. What am I missing? Who would do the "upgrade" in this circumstance?
AFAIK we don't know yet if the CSRs have the information to determine whether you're going to get the popup or not. They may have just been speaking generally, saying that someone could apply for the card directly and be eligible for the signup bonus, without really knowing whether you specifically would eligible for the signup bonus.