jdrtravel

I get that baggage CS is probably a pretty thankless job because you are primarily dealing with people who have lost or damaged baggage and they are upset, but that's no excuse to treat customers this way.

And I can't understand why a customer using a camera is perceived as a threat. The customer was not raising her voice or being disrespectful, she was just being assertive and asking for a totally normal thing when there is an issue: a manager.

In my experience, CS people avoid getting a manager when they know they've done something wrong.