I heard from my new ambassador a few days ago as well. She seemed great, but unfortunately she's from the Marriott side and my stays are probably 90%+ SPG. I asked her about a few issues I had with SNAs and points posting, and was told that she'd need to check with the SPG side of things because their systems still aren't integrated. Hopefully this gets better in the future, but initially it likely won't be that helpful for me until she can look into and manage SPG matters on her own.