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Thread: Help with Le Club customer care
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Old Sep 20, 2018, 10:45 am
  #8  
CanadaDH
 
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,732
Originally Posted by Jasper2009
I agree that most of the agents based in Moncton are excellent. ^

However, wait times tend to very quite a bit IME. I had to call Fairmont three times this morning and the waittime was >10min each time.
Maybe word is getting around that Moncton is the only competent group of CSRs in all of Accor, so more customers internationally are calling the local number directly!
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