I can second the above suggestions to call the Moncton Call Center, the only people in all of accor support that do apparently care about us. Hold times should be better now, but at least here it is worth waiting.

I had a similar issue where my new leclub account was locked and couldn’t be unlocked. Long story short: It took me and them two months to eventually set up a totally new account and manually copy and paste all my previous details to it.

I’m pretty sure I would still be without account today if it wasn’t for the helpful staff in the Moncton Call center.

I feel very welcome indeed.