Anyone successfully get a refund? Tried it out on BA285 last week (Basic plan) and it was as close to unusable as you could get. Simple text emails timed out for the bulk of the flight. iMessage never went through or went through hours later. You couldn't even load a basic website. I get that the North Atlantic has dead spots, but this was really bad. I emailed them and are waiting for a response, but wasn't sure what experiences others have had.