Originally Posted by
corporate-wage-slave
Taxi fares should also come in at £50 or less too, same principle
Family party of 4 passengers
Stranded in AMS overnight on the day of the LHR Tower Fire Alarm / FLY failure
Given a hotel by BA in The Hague, which was the nearest with available rooms, at around midnight. Told by BA agent that BA would reimburse taxi expenses.
All 4 squeezed themselves into one taxi (to save cost to BA), arriving at 1am, and costing about Eur100.
Took one taxi back to AMS the next day (again, to save cost to BA), costing about Eur90
BA have paid only £100 (£50 per taxi journey), citing a £50 cap, and advised the passenger to claim the balance from their Travel Insurance.
Claimant is understandably hacked off by BA's response and being left out of pocket, particularly as they made more than reasonable effort to minimise cost to BA by taking just one taxi.
Even setting aside BA conjuring up this £50 cap after the event, the per-passenger cost was way below £50 per journey.
Suggestions on how to extract the full Eur190 taxi fares from BA are welcomed.