Originally Posted by
hitchhikeryq
Just called 353 number this morning to downgrade OC6 to QP83 + 30k point refund, and use the 30k to upgrade OC8 to QP99. Whole process took about 5 minutes. Agent is super nice, I was having connection issue with my skype and eventually got disconnected, the agent called me back on my cellphone number on file in my account. Once we were able to speak with good cellphone reception the upgrade/downgrade took less than 5 minutes. This is really unexpected, as my previous experience with customer service here in the States was awful.
Same same. I called the number from Australia which seems to be the office in SE Asia, upgraded the old OC8 950T to the current NC 6 QP99, for 30k points.
I tried to adjust an old Cat 9 hotel which didn't have e-cert attached before, now showing 60k points instead of 45k points, but the CSR said the system can't do it yet or wouldn't allow it at the time of the call. Reservation is in December so still some time to go.