Originally Posted by
simons1
The lies told by BA are getting so silly it's actually funny.
OP should just get on with MCOL or CEDR. Also send it to Daily Mail, they love a good laugh at BA's expense.
lying is their modus operandi.
Lie, procrastinate, delay, most complaints go away: those that don’t, apologise offer minimal compensation, the majority go away. The last lot are settled with gagging clause.
Unethical at best and my own recent experience is that they are both dishonest and incompetent. An ugly mixture as far as passengers are concerned.