I sent the info today and got it back somewhat resolved.. only If I check personal information after login where it shows percent of complete information otherwise it still looks the same on the first page after login in. Only there ( personal information) does the province menu now turn to state choices.
So this was a fix for my husband now I need to do the same for me.
The other detail is his booking flight from Miami to Madrid has his last name on 2x and no way to fix but to call them. I have seen them take over 25 minutes to answer the call asking for English but less than 5 for Spanish.