I have flown to HKG this week (AF J). Both flights super full all classes, including P, and this was like that several days before each flights as per Expertflyer.
On the good side, the service has been top notch both ways with chief pursers and J FA going the extra mile and providing extra attentions to please me. Very nice flight experiences, sincerely. ^
On the bad side, I fear that the ground staff in HKG has joined the dark side of the force, or at least the ones that were on duty on the day of my return flight. While this station has always provided very good Ulti service with escort through security and immigration to the lounge and then from lounge to plane (pre-boarding), it was first declined saying that it was done only for P, bla bla bla unless they receive special instructions from HQ bla bla bla. After a couple of arguments, I asked the agent to check with his supervisor. The supervisor came and reluctantly did half of the job after insisting. When I said half, I mean that she escorted me till past immigration and security and not even to the lounge and she asked « you’ll go to the plane by yourself, right ? ». I didn’t insist as I was tired of all that.
Consistency, training, training and training...