Originally Posted by Often1

Don't get all wrapped up in the Fast Track issue. It is irrelevant.

The sole question is whether BA off-loaded OP too early. If he made it to the gate by T-20, he was denied boarding. If not, he was late.

EC 261/2004 claims should be made in writing with specific facts. In this case, the claim should omit the entire Fast Track issue and merely state that you were at the gate prior to T-20, that the dispatcher acknowledged this to you but said that she had no other transport to offer out to the aircraft, so nothing she could do.

If BA denies the claim, simply file with MCOL. You will need a Letter Before Action (form on the MCOL website).