This just happened to me yesterday, error from Citi website, but points deducted from Citi account and received confirmation emails from Citi. No points in my LifeMiles account. Called both Citi and LifeMiles and both told me to call the other...ugh. Hoping that something pops into LifeMiles account before the end of their Partner sale for Asia flights, ending 9/18. Waiting with bated breath.