Originally Posted by
Dicksbits
Fair point about crew getting to grips with the new catering, but in a Club Europe cabin they should know that passengers are offered a choice of two wines per colour as standard. Surely covered in their training.
Absolutely correct. I completely agree.
My only point in response is that ‘should’ and even ‘must’ doesn’t always turn out to be the case. It’s up to each member of the crew to ensure they are up to date with the service standards and their delivery.
My only other point is that we do rely on DHL (on short haul) delivering what is on the menu - in other words, meeting their SLA....that happens most of the time - but not always!