FlyerTalk Forums - View Single Post - Unable to Book SPG Hotels From Marriott Site

Sep 12, 2018, 5:52 am

#13

tangel

Join Date: Feb 2013

Location: FLL

Programs: US CP, AA Plat, DL Silver, EY Gold, Kimpton IC, SPG Plat

Posts: 409

Quote:

Originally Posted by jb3t

Since the merger, I have been unable to book any SPG room on the mobile app or website. I can only book over the phone. My account is merged, my points, and nights are good but when I go to book a room at an SPG hotel, I get an error on the "details" page, right before I hit SUBMIT. It says "We're unable to locate this SPG account or you have entered an invalid SPG number. Please re-enter or remove your SPG number, check that the last name you have entered below matches the name on the account, or contact us for assistance". I am no dummy. I am logged in and all is cool. Any of you seeing this?

Having the same issue since combining accounts. Have spoken to half a dozen platinum reps and no one has been able to sort it out.

Extremely frustrating and I'm taking an SPG break until they sort it out.

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