I called a Chase Branch to speak to a BRM and got a hold of one. I was asking about the hours that he's in and he was saying that for the purposes of applying for a credit card, that any of the "business specialists" in the branch would be able to help me apply. He mentioned that Chase is changing the role of the BRMs and that they only deal with businesses with over $1M of revenue. Not sure if maybe he was referring to a Chase Preferred Client arrangement? Either way, what I want to know, is do I absolutely have to have my application processed by the BRM, or does anyone have experience going through a normal "business specialist" that is at any branch?