Originally Posted by
Global321
thanks.
Any tips on what to say?
Do you think it was the QR call or the AAdvantage desk - or both - that got it fixed?
I don't remember the line I used to be exact, just being polite and not shouting at the QR agent. It was the call to QR that got it fixed, AA won't touch it. The agent said they have to ask office in Qatar to do the processing, so the agent sent an email, asked for the ticket number, routing and my AA frequent flier number. A week later, the missing segment was credited.