Originally Posted by
Tafflyer
Hmm, no she did not mention pausing the recording. But in any case, at the beginning of the call, full identity details for confirmation were also sought, which could potentially be just if not more damaging than card information.
This would almost certainly be automated. Most call recording products have a programmable interface that can be used to stop and start recordings. Typically this would pause when the agent opens the payment application, or clicks into the card number field on the webpage, and resume when they click away to something else.