Old Sep 9, 18, 12:12 pm
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Originally Posted by jason8612 View Post
I'm a bit confused. I had a downgrade for 2 pax from F to J on 1 segment (LHR-JNB) on a ticket ORD-LHR-JNB / CPT-LHR-LAX. I used guf2 plus 2-4-1.
How should the refund be calculated?
I would compute the GUF and TwoFer upwards to the equivalent in Avios, as if it was a conventional redemption, then pro rata by distance and apply the 75% ratio. The cash component will also be pro rata, presumably just the carrier surcharge rather than underlying taxes. That's what you need to ask for by way of reimbursement. I have a feeling BA will say it equals zero, so you may be in for some interesting times ahead.
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