Originally Posted by be_rettSEA

Have only been able to use this once since they rolled out the functionality - it's never worked, even when it's supposed to. I have confirmed upgrades on LAX-BOS and BOS-LAX later this week, on Boeing aircraft, and no option to view food reservation/menu or select anything. Given we're T-72, it should be well within the timeframe to order. Frustrating to hear about these new features and capabilities only to have them never work.

Tweeted at AS to ask why / let them know, and they responded "I'm sorry to hear this. I'll let our support team know.".