I just wanted to add my voice to the deeply frustrated customer base. I had to make what should have been a simple change to an older award but requiring phone assistance. I'm now on my third call, and each time requiring almost AN HOUR of hold time on the Plat desk, only to be given contradictory information and still not having the issue resolved. This is the worst executed integration I have ever seen and I cannot wait to burn my SPG points and take my business elsewhere. Congrats Marriott, you just lost an 18 year elite SPG member.