Old Sep 7, 18, 10:44 am
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,754
Delays in being assigned Ambassadors

Hi folks,

As far as we know, NO ONE who seems to have qualified for new Ambassador service since the Aug 18 merged systems has heard anything from the Ambassador service. If anyone newly qualified for Ambassador service HAS been contacted by the Ambassador service or been assigned an Ambassador since Aug 18, please do let us know!

I imagine that Ambassador Service is being withheld from contacting anyone new UNTIL the Marriott IT team is able to confirm it has correctly elevated only those who truly have earned the service. With all the IT misses and errors, we can assume that it still will take time for Marriott IT to confirm the accuracy of that information. I am sure Marriott does not want to make the mistake of accidentally assigning Ambassadors to guests who actually didn't qualify! The PR fiasco and end result likely would be Marriott having to honor the mistake. That would be quite costly for Marriott.

So the delay is more than likely a result of Marriott waiting for the Marriott IT teams and status checks to be confirmed before anything proceeds.
bhrubin is offline