FlyerTalk Forums - View Single Post - BA Investigating Theft of Personal and Financial Data

Sep 7, 2018, 8:55 am

#468

LondonAndy

Join Date: Mar 2009

Location: London

Programs: BA CCR/GGL, Hilton Diamond

Posts: 3,483

Email from AmEx:
We are protecting your Account
Our approach to the British Airways data breach

Dear Cardmember, I'm writing to you about the reported British Airways data breach involving personal and financial details of customers being compromised through their web and mobile app.

We want to assure you we have industry-leading fraud protection technology that is continually monitoring for any suspicious activity in order to safeguard you. Also, our Cardmembers are never liable for any fraudulent charges on their Accounts. If you have used your American Express Card to book with British Airways, we are monitoring your Account for you.

There is no action you need to take – we will contact you immediately if there's any unusual activity with your Account. In the meantime you can continue to use your Card as normal.

If we see any unusual activity which could be fraud, we will contact you immediately. For added protection, you can also sign up for free fraud and other Account activity notifications via email, SMS text messaging, or alerts through our app.

Thank you for your continued Cardmembership.

Yours sincerely,

Charlotte Duerden
Country Manager, American Express UK

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