Originally Posted by
PaulInTheSky
So a live example last weekend. HKG-JFK on CX888. Second leg already upgraded because the flight was packed. The HKG-YVR was also full(A full week before departure), but when I was in Pier F lounge, I asked the agent about the prospect of the HKG-YVR. He checked the list of DM, no DMs;, then the list of GO, no GOs; then I was like 'Maybe it's a good chance?' He said: 'Probably will go after SLs, so maybe not good chance this time.'. I think someone in FT got info from staff that there is a 24-hour system swap if some are deemed to get opups, and it goes through the list of MPC first.
Ok. Interesting experience. Wanted to dig deeper and reached out to a friend in CX Ground Ops, who works airside as a GA. According to the friend, the upgrade pecking order is CX DM - CX GO - OWE - CX SL - OWS.
My friend might of course be mistaken, but gave a seemingly surefire answer indicating this is included in staff training. Not presenting this as a fact, but as a compelling, strong data point.