Old Sep 6, 18, 11:03 pm
  #63  
Kacee
FlyerTalk Evangelist
 
Join Date: Apr 2013
Location: SFO
Programs: UA 1K 1MM; AS MVPG; Marriott Plat Premier; Hilton Diamond (Aspire); Hyatt Refugeeist
Posts: 39,463
How Many Are Moving Stays Elsewhere Due To Integration Issues?

Curious how the integration is affecting others' views toward booking with Marriott/SPG vs. moving future stays elsewhere due to the various issues.

My two most recent bookings have gone to Hilton (one of which involved canceling a Westin reservation). Marriott/SPG still works best for me overall though, so I will probably book through 75 nights (at 66 right now) and stop there, with the remainder of my nights this year going to Hilton or Hyatt. I would like to see Marriott suffer some pain on the earnings side, as I feel their customer service and communication have been truly deplorable. And I'm hopeful that an earnings hit will send the message that they need to do better.
Kacee is offline  
Reply With Quote