Old Sep 6, 18, 11:03 pm
FlyerTalk Evangelist
Join Date: Apr 2013
Location: SFO
Programs: UA 1K 1MM; AS MVPG; Marriott Plat Premier; Hilton Diamond (Aspire); Hyatt Refugeeist
Posts: 39,463
How Many Are Moving Stays Elsewhere Due To Integration Issues?

Curious how the integration is affecting others' views toward booking with Marriott/SPG vs. moving future stays elsewhere due to the various issues.

My two most recent bookings have gone to Hilton (one of which involved canceling a Westin reservation). Marriott/SPG still works best for me overall though, so I will probably book through 75 nights (at 66 right now) and stop there, with the remainder of my nights this year going to Hilton or Hyatt. I would like to see Marriott suffer some pain on the earnings side, as I feel their customer service and communication have been truly deplorable. And I'm hopeful that an earnings hit will send the message that they need to do better.
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