How Many Are Moving Stays Elsewhere Due To Integration Issues?
Curious how the integration is affecting others' views toward booking with Marriott/SPG vs. moving future stays elsewhere due to the various issues.
My two most recent bookings have gone to Hilton (one of which involved canceling a Westin reservation). Marriott/SPG still works best for me overall though, so I will probably book through 75 nights (at 66 right now) and stop there, with the remainder of my nights this year going to Hilton or Hyatt. I would like to see Marriott suffer some pain on the earnings side, as I feel their customer service and communication have been truly deplorable. And I'm hopeful that an earnings hit will send the message that they need to do better.