Originally Posted by
omaralt
I paid around $5k for my ticket originally. I needed to make a change to the return date. I paid Travelocity $450 to change it and they said they did. However two days later they told me they couldn’t. They they agreed to simply buy me a new ticket.
Yes i paid Travelocity, but I would assume they paid Swiss, so Swiss has the money?
That is not how it works. Your example is one of the reasons. The carrier only knows what it got paid, it has no idea what you paid and you, of course, are not entitled to a refund of more than you paid, e.g. $5K. The $450 is a fee you owed and the balance goes back to the TA's operating funds.
What is it you want from the carrier which you can't get from the TA?