Originally Posted by
darrickyong
It looks like only one person here has been successful so far in getting a points refund on an SPG reservation made pre-merger on a hotel that is currently sold out. Ive called maybe ten times in the past two weeks and have always been given the "can't rebook since no availability so you can't get points back" reasoning. Anyone else have luck? My reservation is on 9/15, so wondering if Marriott would even be able to do anything retroactively after my stay, although I doubt it since they would have no incentive to...
I was also able to get an existing reservation at the St Regis Bali adjusted without having to cancel and pre-book. The hotel was not sold out however my original reservation remains intact and points refund has hit my account. That was through the US SPG platinum phone line.